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When lockdowns end and hair and beauty businesses allowed to start operating somewhat normally, it’s time to get your ducks in a row so your business is ready for clients again. Begin by thinking of the things you have control over: cleaning the salon, communicating with your staff, and creating new sanitation processes. By giving yourself time to think about your re-opening plan, you will be able to focus on each key area of your business so you can reopen with a bang! Here are a few ideas to get you started.  1) Revise your COVID-safe plan  Reconsider your current COVID-safe plan and see if there are any improvements that could be made. Think about how you are going to sanitise stations, basins, waiting areas, in between clients, and the entire salon at the end of every day. It’s important to establish and maintain a consistent routine for you and your staff to prevent the risk of contamination within your salon.  In your Shortcuts Appointment Book, consider adding a finishing block titled "Sanitation" or "Sterilisation" if you haven't already. This should be booked after every service to allow a minimum of 15 minutes to clean your space in-between clients.  Plan…

It’s time to remind your clients that there’s still an important reason to celebrate just around the corner. This weekend in fact – Mother’s Day is on Sunday 10 May.

How many times a day do you hear the familiar ‘ping’ of a text message to your phone, only to find it’s AusPost updating you on the status of an order, or an online retailer letting you know about a sale? Nowadays, SMS is a common way for businesses to spread the word, and it’s important to keep your SMS campaigns engaging and novel so that they make your clients take notice.    Our top tips? Glad you asked.     Make it personal. Use personal information like client name or appointment data wherever possible. And remember to use your name! Feeling like they’re getting a text from a real person will make your client take notice.   Use shortened links. Sites like Bitly allow you to cut down on characters by shortening website URLs for you! Simply enter the webpage address you want to shorten, and insert the URL it produces into your text. Bingo!  Mix it up. Don’t send the same message and expect a different result. Try a few different types of SMS, and see what works for you!  Here’s some ideas for SMS campaigns you can start sending today:  If you’re open…  Remind clients you’re open – with so much uncertainty around the government restrictions, your clients may not even realise they can still visit your salon!   Reinforce what your…

Now is a great time to re-energise your staff and set some little projects to keep morale up. We’ve collated some of the things we think would be great for your teams to spend some time on – and we’ve even got some we can help you with!

Even if your business isn’t trading (be it physically or online) it’s important to be regularly connecting with your clients. After all, you want them to be beating down your door once you re-open. We’ve pulled together 7 ways you can connect with your client base while you’re closed – that’s one for every day of the week. How convenient!