How to use Shortcuts

Contact tracing for walk-in barbershops

Caitlin Adamson Aug / 27 / 2020

Remember the good ol’ days of running a walk-in based barbershop business? Yeah, COVID-19 came across and squashed that quick smart, now that contact tracing requirements are in place.

Suddenly barbers all over Australia and New Zealand are scrambling to figure out how the heck to keep track of the clients walking through their doors.

Stress levels are high!

So what can you do ASAP to safeguard your business against COVID-19 and get your contact tracing requirements up to speed?

Get yourself a Walk-In Manager

Nope, we don’t mean hiring a team member to stand at the doors and act as a contact tracing gate keeper to any guest that walks through your doors.

We mean Shortcuts’ nifty Walk-In Manager feature that does all the heavy lifting for you, so you can still run a walk-in based barbershop, but meet those all-important contact tracing requirements.

When a client arrives at your barbershop, they can check themselves into the queue by signing in on a tablet in your barbershop or on their mobile phone. Not only does it save you and your team time, but it captures those all-important details you need for contact tracing!

You can also set up a real-time integrated wallboard showing details of people currently on the list, so clients have up-to-the-minute information about how long they can expect to wait.

The Walk-In Manager compiles a waitlist of your walk-in guests, estimates wait times, lets you know how long clients have been waiting in the queue, and tracks how long they’ve been in-service for.

With this nifty feature, Shortcuts can automatically assign your walk-in guest to the next available service person, or they can request a specific staff member to be assigned to.

The Walk-In Manager will recalculate the wait times around employee’s clocking on and off, so your guests aren’t left in the dark.

When clients check in remotely via your app or website, you can send them a text message telling them their service time, guaranteeing they will be waiting when you are ready. A guest can also delay their visit if they want to be on the waitlist but aren’t ready to be seen straight away. The Walk-In Manager will recalculate accordingly.

For those of you who run a more blended barbershop with both appointments and walk-ins, then the Appointment Book and Walk-In Manager can work hand in hand. Your pre-booked appointments will appear in the waitlist alongside all the walk-in guests so you can keep track of all the bookings for the day.

Make sure that you check with each of your clients that they’ve checked and updated the details they’ve given you. It’s super important for contact tracing purposes that these details are kept up to date so you can get in touch with the client in the event your business comes in contact with a positive case of COVID.

Keen to learn more about how you can manage contact tracing for your walk-in barbershop? Get in touch with our super helpful Customer Care team here!

Caitlin Adamson
Caitlin Adamson
Caitlin Adamson is a passionate creative and analytical thinker who brings her love for the written word to the marketing world. She brings her fresh outlook to the Shortcuts team and strives to create strategic and engaging collateral to help salons, spas, clinics and barbers to tackle their business endeavours with confidence.

Online Classes / Webinar / Building my business / How to use Shortcuts / The latest news

Get ready for the silly season with Cancellations & Cardless Checkout

Ready to learn how to make some quick revenue for your salon, spa or barbershop now that you're FINALLY getting back to business? Online Gift Cards are going to be your secret weapon. They're a quick and easy option for your clients and guests to purchase gift cards for their friends, family, or even themselves straight from your site!
Nov / 25 / 2020
Caitlin Adamson
Read More
Blog / Building my business / How to use Shortcuts / Shortcuts

Preparing for the silly season with Shortcuts

2020 – what a year, right? With restrictions now easing in Victoria (happy dance for face-mask free treatments!) and the rest of Australia and New Zealand gearing up for the holidays, word on the street from our clients is that “every week is a Christmas week from now until the…
Nov / 17 / 2020
Clea Harbison
Read More
Blog / Building my business

Cut the queues with Cardless Checkout

Cardless checkout is the new, Uber-style way of paying for an appointment. And she’s fancy. You know the convenience of catching an Uber? You sign up and enter in your card details once, and from then on you can catch Ubers wherever and whenever you like! Well, why should paying for a haircut or facial be any different? The answer – it shouldn’t!
Nov / 16 / 2020
Caitlin Adamson
Read More