New features and updates

Q: What improvements have you made to my software lately?
A: Our release notes are the best place to check out all the latest updates to your Shortcuts system.

Q: I’d like to upgrade to the latest version of Shortcuts – what should I do?
A: Our Helpdesk team are experts in helping you smoothly upgrade your system to the latest version. Call them on 1300 667 374 or email them today.

Q: I’ve heard about a feature I’m not currently using and I think it sounds great – what should I do?
A: Our Customer Care team will be able to tell you all about our innovative features. Call them on 1300 667 374 or email them today.

Help and support

Q: I have a technical issue and I’m feeling a bit stuck – who can I speak to?
A: Our Helpdesk are here 24/7 to help you with any technical issues you may experience. Call them on 1300 667 374 or email them today.

Q: I have a question about my billing/license – who can I speak to?
A: Our Customer Care team are happy to help you! Call them on 1300 667 374 or email them today.

Q: I have a question about my Shortcuts package – who can I speak to?
A: Our Customer Care team would be happy to talk through any questions you have about your Shortcuts package. Call them on 1300 667 374 or email them today.

Education and training

Q: I think I need some more training – what should I do?
A: Our Customer Care team can help you! Call them on 1300 667 374 or email them today.

Q: I’m partway through my training and don’t know who to call to finish it off – who can I speak to?
A: If you are new client in the early stages of your training, simply contact the Educator you have been working with. If you are a long-term client, contact our Customer Care team and they will be able to help you take the steps to complete your training.

Q: I’d love to learn more about how to use Shortcuts, but I don’t want formal training – what should I do??
A: Our Learning Centre is super helpful if you’d like to learn how something works, without having to sign up for formal training. If you still can’t find what you’re looking for, our Helpdesk team is always happy show you a thing or two – call them on 1300 667 374.

Hardware

Q: Can I buy a new computer from Shortcuts?
A: You sure can! In fact, we have a whole range of hardware options for you to choose from, including iPads, printers, cash drawers and more.

Q: I ordered some new hardware recently and I’d like to know when it will arrive – how can I find out?
A: Our Client Services Manager will be able to help you with any your hardware questions. Call them on 1300 667 374 or email them today.