What is Reserve with Google?
Reserve with Google is Google’s latest and greatest feature which lets people who are searching online book everything from hair appointments to spa treatments to yoga classes directly through Google.
Who is it for?
At Shortcuts we are partnering with Google to bring this opportunity to our customers. We are the only salon software provider in Australia who is offering this feature. It is designed for appointment-based businesses who take online bookings.
Does it cost anything?
If you’re already a Shortcuts customer and using Online Booking it won’t cost you a thing.
How do I get started?
If you are using Online Booking (without Upfront Payments), you will be automatically opted in to Reserve with Google. If you are not using our Online Booking feature, you will not have Reserve with Google functionality.
How long will this take?
Google is launching this product within the next few weeks, in Australia. Stay posted for the exact launch date.
How will I know when it’s there?
Search for your business on Google, and your Google My Business profile should appear. You’ll know if your Reserve with Google has been set up, because you’ll see a “book” button.
Is there anything I need to do?
Your clients can only book one service at a time via Reserve with Google. If this isn’t ideal for your business, you might like to consider setting up a new service that contains, say, a cut and colour in one.
Another thing to consider is that Reserve with Google will show your service name only – not the category name it sits under. This might make it hard for your clients to tell what they’re booking. So, for example, if you have a waxing set up as “1/2 leg” you might like to review the name of this service so it includes the word “waxing”.
Am I at risk of double bookings?
Reserve with Google respects the majority of your Online Booking settings, so you can rest assured that you’ll never be double booked.
How will my clients know if their appointment is confirmed?
Your clients will receive a booking confirmation email from Google, rather than from the salon. They can also log in to their Google account to see their recent bookings.
I can’t see my Reserve with Google button. What do I do?
I’m not using Online Booking, what should I do?
Can I use Upfront Payments and Reserve with Google?
We’re working on getting Upfront Payments working with Reserve with Google. If you’re using Upfront Payments, unfortunately you won’t be able to use Reserve with Google at this stage.
Are all my Shortcuts settings honoured?
We’ve worked hard to make sure Shortcuts and Reserve with Google work together seamlessly.
The following settings are all honoured by the Reserve with Google system:
- Opening hours
- Public holidays
- Employee selection (any, individual)
- Employee availability
- Employees marked as “Available for Online Booking”
- Services marked as “Can be booked via web” and “Available for booking”
- Earliest booking allowed
- Latest booking allowed (Google displays up to a maximum of 90 days in advance).
The following settings are not honoured at the moment:
- Time reserved for walk-ins
- Show price of services (all prices will always be displayed on Google)
- Employee selection (male, female).
I don’t want this feature, how do I opt out?
If you don’t want to use this feature, that’s your call! If you’re sure you don’t want to attract more clients online, watch this video to find out how to turn off Reserve with Google.