Education cancellations policy
At Shortcuts, are committed to providing all of our clients with exceptional care. When a customer cancels without giving us enough notice, it prevents us from helping another customer.
We require that you provide us with 2 business days’ notice in the event that you need to cancel or reschedule your appointment. This gives us enough time to allocate your education time slot to another customer.
If you need to change or cancel your appointment please call us on 1300 667 374 and speak with reception or email firstname.lastname@example.org and include your business name in the email.
Please do not contact your coach to cancel as they may be with another client and your change or cancellation may not be processed in time.
If you miss your training session without contacting us at least 2 business days prior to your scheduled training time, the following fees will be charged:
- Session 1 or 2: $250
- Session 3, 4 or 5: $120
Less than 2 business days’ notice:
- Session 1 or 2: $120
- Session 3, 4 or 5: $80
Please note as we are not available Saturday or Sunday, to cancel a Monday appointment you will need to call or email us by 3pm on the Wednesday prior.
Education payment policy for sessions booked online
By signing up for a training session online, you authorise the entire fee to be deducted from the bank account currently held on file, which is the same account used to pay your monthly fee to Shortcuts. The fee will be deducted from your account within 24 hours of booking the session online.
If the payment is unsuccessful, the session will be cancelled and you will receive a phone call or email to confirm payment options and to book another session.
Education travel policy
If your business is situated within 20km of a capital city CBD, onsite visits attract no additional fees, provided the training session is at least three hours in duration.
If your business is situated between 21km and 150km from a capital city CBD, a travel fee of $1.50 per kilometre is applicable for the return journey. Your training session must also be at least three hours in duration.
If your business is situated more than 150km from a capital city CBD, accommodation fees may also apply. In this case, we will call you to discuss the matter further.