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TextME™ FAQs

What is it?

Shortcuts TextME™ is an integrated text message service that lets you communicate more efficiently with your clients in two ways. You can confirm bookings automatically, reducing no shows, and also market to your clients through special promotions and personal greetings.

How will it help my business?

Shortcuts TextME™ appointment confirmations are two-way, allowing your clients to respond to the text message and update the appointment book with their response. Shortcuts TextME™ is also equipped with sophisticated text message marketing that can fill gaps faster than any other marketing method, due to the nature of text messaging.

How do the confirmations work?

From your Shortcuts appointment page, you nominate the day’s appointments you’d like to confirm and simply click ‘contact’. Clients with a mobile number will receive the SMS confirmation message and respond accordingly. You will see the appointments change colour right before your eyes with every response, and you can read any other message sent from the client through the confirmation page.

When do I send out the confirmations?

You decide how far in advance you would like to confirm your appointments. Typically we recommend doing this 1-2 days in advance.

Do I pay for the reply message?

No, the reply SMS from your clients will be charged to their plan, not yours.

 



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