You’ve been asking for this business-booster… and we’ve delivered.

Clea Harbison Nov / 09 / 2020

While many businesses spent much of this year shut down due to COVID-19 restrictions, our developers have been hard at work making your wishes come true.

Drumroll please…

Introducing Cancellations! 🎉🎉🎉🎉🎉🎉

Your Shortcuts system can now help you take down no-shows and bust appointment-bailers with our super simple Cancellations feature!

Did you know, the average salon loses tens of thousands of dollars from no-shows and cancellations each year? 💸 😢 Would you willingly kiss goodbye to so much cash, knowing there was something you could do about it?

With beauty therapists, salons, and barbers now finally able to trade after a year of COVID pandemic shutdowns, we have seen the industry gearing up for one of the busiest holiday periods ever. We have clients who have full appointment books till March next year – but the risk of no-shows and last-minute cancellations looms over everyone, threatening to crash down those desperately-needed solidly booked salons.

Having a cancellation policy is the perfect way to make sure your guests show up for their appointment, increasing revenue and ensuring your team is always working efficiently.

Taking deposits to reduce appointment cancellations is nothing new. Our clients have long been using our Upfront Payments feature to take deposits for bookings, and this is something that we’ve only seen increase since the COVID-19 pandemic.

Charlotte McFarland, Beauty & Bronze, introduced booking deposits during COVID-19, as a way to secure her appointment book and reduce no-shows.

“We were hesitant to introduce deposits initially, as we were worried it might deter clients however it had the absolute opposite effect.  Our theory was, ‘if they don’t want to pay a deposit, then they have no intention of showing up’… which looking back was so true!” said Charlotte.

With Cancellations switched on, you can remove the fear of deterring customers altogether, by only taking a payment if the client doesn’t show!

The Cancellations feature is super flexible, so you can adapt it to work the way that is going to reap the rewards for your business. You can set a time frame for minimum cancellation notice, decide on an amount to charge, and if a client doesn’t show up or cancels last minute, you have the option to charge the cancellation fee and secure some cash for the time in your appointment book that’s wasted.

Using our seamless Stripe connection, the client’s credit card details are collected and the terms and conditions are agreed to at the time of booking, meaning there’s no chasing up for you to do. ✅✅✅

“Cancellations is the best tool to secure your appointment book coming into the busy season,” says Shortcuts Coach, Jonny Critchlow.

“Using Cancellations means you can not only reduce the last-minute gaps, but you can forecast how much money your business will make, how many staff you need to roster on, and even find opportunities to increase your availability, all without the risk.”

If you want to hear more about Cancellations and how to use the feature to lockdown your appointment book coming into the holidays, join Jonny for one of our Online Classrooms – register here. Or visit this page and complete the form to be one of the first to hear when these features are ready to go! (P.S. it’s super, super soon!)


Clea Harbison
Clea Harbison

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