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Shortcuts Salon Software and Spa Software
Shortcuts Australia (HEAD OFFICE +61 7 3834 3232 )
Support Options Surebiz

Surebiz

In the hair and beauty industry, professionals work hard to constantly update and enhance their techniques and expertise. It is the same at Shortcuts.

Every day at Shortcuts our dedicated research and development team of more than 25 highly-qualified software developers work closely with hair and beauty professional to advance our technology. Our goal is to keep your business at the forefront of industry trends. To ensure this occurs we have created Surebiz, a software maintenance program.

Surebiz ensures your business will continue to move forward and keep up with the technology. It’s like insurance for your software to ensure that you have support when you need it.

With a large team of dedicated help desk staff, available to you 24 hours a day, 7 days a week, Shortcuts can become your single point of contact for all of your IT requirements.

Surebiz membership ensures you receive:

  • Free upgrades, patches and new releases with all the exciting new features
  • Unlimited* help desk support for inquiries via our toll free number
  • Unlimited* dial-ins to fix software errors remotely from our help desk, with minimal interruption to your business
  • Access to a one stop shop support toll free number for all of your computer issues
  • Access to Shortcuts vast industry experience and new features to bring greater business efficiency
  • Access to the Shortcuts pool of expertise who can assist with your business solutions

With Surebiz supporting your business, you can breath easy knowing you have unlimited* support and software upgrades at your fingertips.

Support Options

Shortcuts has an experienced team of help desk professionals that are available to guide you through any technical issues* that may arise. The help desk team work closely with software developers, Certified Shortcuts Educators, and a variety of other Shortcuts professionals, so you can be assured that our support calls will be answered quickly and competently - without taking up too much of your precious time.

Phone Support

Simply call 1300 66 73 74 at the cost of a local call.

Dial in Support

The help desk team can dial in directly into your computer (if you have internet access - ADSL or broadband is best) to rectify any problems with minimal disruption to your business. They can even dial in to demonstrate how a particular area of Shortcuts works, right there on your screen!

Email Support

Email support is fast and convenient. Send your problems to support@shortcuts.com.au and you will be sent an email in return with an appropriate course of action.

Internet Support

Shortcuts has a unique support feature built it. The Support button (located in the Tools Menu Internet Icon) allows you to select database tables, logs and registry entries, etc. that can be directly emailed to the help desk. The help desk staff will step you through which files are required, over the phone.

* Fair use policy applies. By upgrading to Surebiz you maybe required to update your operation system and/or hardware.