Posted on 3rd March 2015 by Madeline Maguire
A professional checkout should be the cherry on top of a great experience. Get it right, and you’ll not only impress your clients, but you’ll increase your profits too. To help you lift your front desk game, here’s our handy checkout checklist.
Posted on 18th February 2015 by Madeline Maguire
You know rebookings are important, but that doesn’t mean it’s an easy process. That’s why we’ve enlisted some of our most successful rebookers to help you out.
Posted on 3rd February 2015 by Paul Rose
I’m the hostess with the mostest, the front-of-house superstar whom everyone relies on to keep the wheels of the business turning. I run the reception desk like a well-oiled machine, and am always conscious that this is where the client experience begins...
Posted on 21st January 2015 by Madeline Maguire
You’ve heard the horror stories before, and you may have fallen victim to this yourself. An unhappy client leaves the salon angry, and goes home to tell the world about it on every reviews site they find. Suddenly that review seems to pop up everywhere online, sending the wrong message about your brand to prospective clients.
Posted on 7th January 2015 by Fleur Murphy
There’s been a certain buzz about the Shortcuts office this week – and it’s not just the thrill of being back at work after the festive season that has the team excited.
The release of Shortcuts Fusion is gaining momentum, as more and more businesses take advantage of the amazing features this new version has to offer.
We took some time out to chat with Brooke, our Evolution Specialist, and discovered what the hype is all about.