Posted on 18th February 2015 by Madeline Maguire
You know rebookings are important, but that doesn’t mean it’s an easy process. That’s why we’ve enlisted some of our most successful rebookers to help you out.
Posted on 3rd February 2015 by Paul Rose
I’m the hostess with the mostest, the front-of-house superstar whom everyone relies on to keep the wheels of the business turning. I run the reception desk like a well-oiled machine, and am always conscious that this is where the client experience begins...
Posted on 21st January 2015 by Madeline Maguire
You’ve heard the horror stories before, and you may have fallen victim to this yourself. An unhappy client leaves the salon angry, and goes home to tell the world about it on every reviews site they find. Suddenly that review seems to pop up everywhere online, sending the wrong message about your brand to prospective clients.
Posted on 7th January 2015 by Fleur Murphy
There’s been a certain buzz about the Shortcuts office this week – and it’s not just the thrill of being back at work after the festive season that has the team excited.
The release of Shortcuts Fusion is gaining momentum, as more and more businesses take advantage of the amazing features this new version has to offer.
We took some time out to chat with Brooke, our Evolution Specialist, and discovered what the hype is all about.
Posted on 5th November 2014 by Paul Rose
When it comes to your business – of course you should! The best way to attract new clients is to expose yourself as much as you can – and the mylocalsalon booking directory is the ideal way to do it. Designed to work hand-in-hand with Shortcuts' online booking technology, mylocalsalon gives you the power to let new clients find you and book appointments in real-time.
Posted on 8th October 2014 by Fleur Murphy
Let’s face it, keeping track of how much product you have in stock isn’t the most fun part of running your business. The thought of sitting down and counting each and every product on the shelf is enough to make even the most diligent business owner cringe.
If you do take the time to effectively manage your stock, you will feel the positive flow-on effects across your entire business. It will help make everything run more smoothly, and help you ensure your profits and cash-flow aren’t tied up in the stock on your shelf.
Posted on 29th September 2014 by Antony Whitaker
The challenge for many salon owners is twofold: first, knowing which are the important numbers to track and, second, knowing how to drive those numbers in the right direction. So, at a salon level if there were just three numbers to focus on, what would they be?