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Why people hate calling

Posted on 23rd August 2013 by Eric Perera

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Communicating with clients comes down to speaking their language, and increasingly that doesn't involve a phone call. These days, is calling your clients a way to keep things personal, or is it just plain intrusive?

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Promote Client Loyalty with Gift Cards

Posted on 14th March 2013 by Madeline Maguire

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You know gift cards are a great way to attract new clients, but are you using them to keep the ones you already have? As well as delivering great service, ensuring your clients feel valued will have a dramatic impact on loyalty, and in turn your bottom line.

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Getting your stylists to promote online booking

Posted on 20th February 2013 by Debbie Miller

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The benefits of booking online for the client and the salon are evident. They save time and can book whenever (and wherever) is convenient and you free up your front desk to focus on the clients at hand and selling more retail products.

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Promoting Online Booking to Clients

Posted on 6th February 2013 by Madeline Maguire

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You’ve launched your new online booking platform, and you know how great it is, but how do you get your clients to actually start using it?

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